Volunteer Program
Sets how the Agency recruits, screens, orients, trains, assesses, supervises and keeps volunteers in defined administrative and direct patient care roles, and how it records volunteer hours, services and cost savings so it can show that volunteer services equal at least 5 percent of the total patient care hours of all paid hospice employees and contract staff.
About this policy
- Policy number
- DC-HSP-VOL-01
- Version
- 1.0
- Main rule
- 42 CFR §418.78
- Library
- Washington, DC hospice · 60 policies
- Category
- Human resources
- Sections
- 19
In short
- Volunteers are part of the hospice team and are supervised by Quinn Sample.
- Finish orientation, training and checks before your first assignment.
- Stay within your role: no personal care, no medications, no clinical tasks.
- Record every activity with the date, hours and type of service.
- Tell the nurse about any change in a patient the same day, and report abuse concerns right away.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (42 CFR §418.78)
- 5. Roles
- 6. Recruitment, Screening and Placement
- 7. Orientation, Training and Competency
- 8. Supervision and Communication
- 9. Records of Hours, Services and Cost Savings
- 9.1 Hours and services
- 9.2 Cost savings
- 9.3 The 5 percent level of activity
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. References
- 13. Related Policies and Forms
- 14. Approval
- 15. Revision History
An inspector may ask
- Show me your volunteer hours for the last 12 months and your calculation of the 5 percent level of activity.
- Who supervises volunteers? What roles do volunteers fill?
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