Civil Rights, Nondiscrimination and Language Access
Sets the Agency’s nondiscrimination policy under Section 1557 of the Affordable Care Act and the DC Human Rights Act, the Section 1557 Coordinator, the required notices and taglines, language assistance, effective communication for people with disabilities, reasonable modifications, the civil rights grievance procedure and staff training.
About this policy
- Policy number
- DC-HSP-GOV-07
- Version
- 1.0
- Main rule
- 45 CFR Part 92
- Library
- Washington, DC hospice · 60 policies
- Category
- Governance
- Sections
- 19
In short
- We serve everyone without discrimination.
- Ask every patient which language they prefer, and write it in the record.
- Use a qualified interpreter, free of charge. Do not use family members or children to interpret.
- For a deaf or hard of hearing patient, arrange a sign language interpreter or use the 711 relay service.
- Send any discrimination concern to the Section 1557 Coordinator the same day.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (45 CFR Part 92)
- 5. Section 1557 Coordinator
- 6. Notices and Taglines
- 7. Language Assistance
- 8. Effective Communication for People With Disabilities
- 9. Reasonable Modifications
- 10. Civil Rights Grievances
- 11. Nondiscrimination in Employment
- 12. Staff Training
- 13. Responsibilities
- 14. Records and Compliance Monitoring
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- Who is your Section 1557 Coordinator? Show me your notice of nondiscrimination and where it is posted.
- How do you provide an interpreter for a patient who does not speak English, or who is deaf?
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.