Volunteer Program
Sets out how the Agency recruits, screens, trains, assigns, supervises and keeps volunteers in defined administrative and patient care roles, how volunteers document their work, and how the Agency measures volunteer hours against the 5 percent level and records the cost savings volunteers provide.
About this policy
- Policy number
- TX-HSP-VOL-01
- Version
- 1.0
- Main rule
- 42 CFR §418.78
- Library
- Texas hospice · 59 policies
- Category
- Human resources
- Sections
- 20
In short
- Volunteers are part of the hospice team. Complete orientation and your background check before your first visit.
- Do only what your volunteer role allows. Never give medicine, give hands-on care or accept gifts.
- Write down every visit the same day: date, time and what you did.
- Tell Quinn Sample the same day about any change in the patient or any worry. Report any suspected abuse right away.
- If a patient seems to be dying during your visit, call the hospice nurse at (512) 555-0199.
What's inside
20 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (42 CFR §418.78; 26 TAC §558.248)
- 5. Volunteer Roles
- 5.1 What volunteers do not do
- 6. Recruitment and Screening
- 7. Orientation and Training
- 8. Assignment, Supervision and Documentation
- 9. Level of Activity and Cost Savings
- 9.1 Five percent level
- 9.2 Cost savings
- 9.3 Recruitment and retention
- 10. Evaluation, Discipline and Separation
- 11. Responsibilities and Records
- 12. References
- 13. Related Policies and Forms
- 14. Approval
- 15. Revision History
An inspector may ask
- Show me your volunteer hours as a percentage of paid patient care hours for the last 12 months.
- Show me how you calculated cost savings from volunteers.
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