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Patient Rights and Responsibilities

Sets out the rights and responsibilities of every patient, what written notices the Agency gives before care begins and when, how staff explain rights and confirm the patient understands them, how representatives exercise rights, and how the Agency protects rights in daily practice.

Preview: full text with a package
About this policy
Policy number
TX-HH-PR-01
Version
1.0
Main rule
26 TAC §558.282
Library
Texas home health · 56 policies
Category
Patient rights
Sections
19

In short

  • Before any hands-on care, give the new patient the admission packet and go through each notice in plain language.
  • Ask the patient to explain back how to reach us, how to complain, that care can be refused, and what they will pay. Write down what they said.
  • Have the patient or legal representative sign the acknowledgment. If a patient-selected representative was not there, the notice must reach them within 4 business days.
  • A patient may refuse any care at any time. Explain what may happen, respect the choice, document it, and tell the supervising nurse the same day.
  • Never treat a patient differently because they complained. Complaints can go to us or to HHSC at 1-800-458-9858.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (26 TAC §558.282)
  • 5. What the Patient Receives Before Care Begins
  • 6. Rights of Every Patient
  • 7. Patient Responsibilities
  • 8. Explaining Rights and Confirming Understanding
  • 9. Representatives and the Exercise of Rights
  • 10. Protecting Rights in Daily Practice
  • 11. Grievances, Hotline, and Outside Help
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me where this patient signed for the notice of rights, and show me that it was given before care was furnished.
  • How do you document that the patient demonstrated understanding of the rights explained?

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