Skip to content

Nondiscrimination, Civil Rights and Language Access

States the Agency's nondiscrimination policy for patients and staff under Ohio's hospice rules and federal civil rights law, and sets out how the Agency provides free language assistance, qualified interpreters, auxiliary aids and reasonable modifications, gives the required notices, and handles discrimination grievances.

Preview: full text with a package
About this policy
Policy number
OH-HSP-GOV-07
Version
1.0
Main rule
OAC 3701-19-20(B)
Library
Ohio hospice · 60 policies
Category
Governance
Sections
17

In short

  • Treat every patient, family member and coworker fairly. Never discriminate because of race, color, national origin, language, sex, age, religion or disability.
  • Always offer a free interpreter. Do not use children to interpret, and use family only if the patient asks after being offered a free interpreter.
  • Ask about hearing, vision or other communication needs and arrange free aids such as sign language interpreters or large print.
  • Write the patient's preferred language and the interpreter used in the record.
  • Report any complaint of discrimination the same day to the Section 1557 Coordinator, Pat Sample unless another person is named.

What's inside

17 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (OAC 3701-19-20(B); 45 CFR §92.8(b))
  • 5. Language Assistance (45 CFR §92.201; §92.8(d))
  • 6. Effective Communication and Reasonable Modifications (45 CFR §92.202; §92.8(e)-(f))
  • 7. Notices (45 CFR §92.10, §92.11)
  • 8. Discrimination Grievances (45 CFR §92.8(c))
  • 9. Admission and Discharge Decisions
  • 10. Responsibilities
  • 11. Records and Compliance Monitoring
  • 12. Staff Training
  • 13. References
  • 14. Related Policies and Forms
  • 15. Approval
  • 16. Revision History

An inspector may ask

  • How do you serve a patient or family member who does not speak English or who is deaf?
  • Show me your notice of nondiscrimination and where it is posted.

See Cura Core with your agency's name on it.

Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.

Get startedSign in