24-Hour Availability, On-Call and After-Hours Response
Sets out how the Agency makes care available 24 hours a day, 7 days a week: the on-call system, nursing, physician, pharmacy and equipment availability, telephone triage and the Agency's response time standards, nursing in inpatient facilities, the after-hours call log, teaching families when to call, and testing the system.
About this policy
- Policy number
- OH-HSP-SVC-01
- Version
- 1.0
- Main rule
- ORC 3712.06(B)
- Library
- Ohio hospice · 60 policies
- Category
- Service delivery
- Sections
- 18
In short
- Hospice care is available 24 hours a day, 7 days a week. The after-hours number is (614) 555-0199.
- The on-call nurse calls back within 15 minutes and starts out within 30 minutes when a visit is needed.
- A physician, a pharmacy and an equipment supplier can be reached at any hour.
- Write every after-hours call in the call log and hand over to the team the next business morning.
- Teach families to call the Agency first for hospice problems and to call 911 in an emergency.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (ORC 3712.06(B); 42 CFR §418.100(c)(2))
- 5. The On-Call System
- 6. Telephone Triage and Response Times (Agency standard)
- 7. Inpatient Facilities
- 8. The After-Hours Call Log
- 9. Teaching Patients and Families
- 10. Monitoring and Testing
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Call your after-hours number now. Who answers, and how quickly does a nurse call back?
- How is a physician reached at night or on a weekend?
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.