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Quality Improvement Program

Sets up the Agency's quality improvement program: who leads it, the measures it tracks every quarter (missed visits, EVV exceptions, supervisory visits, training, background re-checks, incidents, complaints and client satisfaction), quarterly record and billing audits modeled on the Ohio Department of Aging structural compliance review, the annual client satisfaction survey, how problems become improvement projects with owners and dates, and the quarterly report to the governing body.

Preview: full text with a package
About this policy
Policy number
OH-HC-QA-01
Version
1.0
Main rule
OAC 173-39-04
Library
Ohio home care · 49 policies
Category
Quality
Sections
19

In short

  • The Agency checks its own work every quarter: missed visits, late visits, visit notes, supervisory visits, training, incidents and complaints.
  • Your on-time visits, complete notes and quick reports are what the numbers are made of.
  • If you see a problem or have an idea to make care better, tell your supervisor. You will not get in trouble for it.
  • Clients are asked every year how well we serve them. Help them get the survey if they ask.
  • When a problem is found, the Agency makes a plan, changes how it works and checks that the change worked.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (OAC 173-39-04)
  • 5. Leadership and Structure
  • 6. What the Agency Measures
  • 7. Quarterly Record and Billing Audits
  • 8. Client Satisfaction
  • 9. Analyzing Results and Making Improvements
  • 10. Reporting to the Governing Body
  • 11. Using Outside Reviews to Improve
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me your last two quarterly quality reports and what the governing body did with them.
  • How do you know that supervisory visits are made on time for every client?

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