Nondiscrimination, Language Access, and Effective Communication
States that the Agency serves clients without discrimination; provides qualified interpreters, translated materials and auxiliary aids free of charge so every client can communicate effectively; makes reasonable modifications for clients with disabilities; gives the notices that federal civil rights rules require; makes sure aides can communicate with the clients they serve; and handles discrimination grievances.
About this policy
- Policy number
- OH-HC-CR-02
- Version
- 1.0
- Main rule
- 45 CFR §80.3
- Library
- Ohio home care · 49 policies
- Category
- Client rights
- Sections
- 22
In short
- We serve every client the same way, whatever their race, color, national origin, language, sex, age or disability.
- If a client does not understand you well, call the office for a free interpreter. Never use a child to interpret.
- Do not use family members as interpreters for important things, except in an emergency until an interpreter is found.
- Offer help for hearing, vision or speech needs, such as large print, written notes or the relay service (711).
- If a client says they were treated unfairly, tell the office the same day. Questions go to Pat Sample on (614) 555-0100.
What's inside
22 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (45 CFR §80.3)
- 5. What Nondiscrimination Means in Practice
- 6. Section 1557 Coordinator
- 7. Identifying Communication Needs
- 8. Providing Language Assistance
- 9. Aides Who Can Communicate With the Client
- 10. Translated Written Materials
- 11. Effective Communication and Reasonable Modifications for People With Disabilities
- 12. Notices
- 13. Discrimination Grievances
- 14. Program Attestations
- 15. Responsibilities
- 16. Records and Compliance Monitoring
- 17. Staff Training
- 18. References
- 19. Related Policies and Forms
- 20. Approval
- 21. Revision History
An inspector may ask
- How do you find out at intake whether a client needs an interpreter or another communication aid?
- Who interprets for a client who speaks little English? Do you ever use family members or children?
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