Changes in Condition, Significant Changes, and Coordination with Case Managers
Sets how aides recognize and report changes in a client's condition, home or circumstances, how the supervisor responds and updates the activity plan, and when and how the Agency notifies ODA's designee (one business day), ODM or its designee (twenty-four hours) or the case manager, and, for private-pay clients, the representative. Covers ongoing coordination with case managers.
About this policy
- Policy number
- OH-HC-SP-03
- Version
- 1.0
- Main rule
- OAC 173-39-02(B)(3)(b)
- Library
- Ohio home care · 49 policies
- Category
- Service delivery
- Sections
- 18
In short
- In an emergency, call 911 first, then the office.
- Call your supervisor during the visit about any fall, injury, new confusion, eating less, or other change in the client.
- Also report hospital visits, a planned move, repeated refusals, unsafe conditions at home, or feeling unsafe yourself.
- Describe what you saw and heard. Do not try to diagnose.
- The supervisor decides what to do and tells the case manager in time.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (OAC 173-39-02(B)(3)(b))
- 5. What Aides Watch For and Report
- 6. The Supervisor's Response
- 7. Notices to ODA's Designee (if the Agency Is ODA-Certified)
- 8. Notices to ODM or Its Designee (Clients on an ODM-Administered Waiver)
- 9. Private-Pay Clients
- 10. Coordinating With Case Managers
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- What does an aide do when a client seems more confused than usual or has fallen?
- Show me a significant change you reported for a PASSPORT client. When did you learn of it, and when did you notify ODA's designee?
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