Patient Bill of Rights and Responsibilities
Sets out the Agency's bill of rights, which Missouri law requires the hospice to submit to the Department for approval and to apply equally to all patients; the ten rights in 19 CSR 30-35.010(1)(F)3, including written notice of payment changes within 30 days and access to the Missouri home health and hospice toll-free hotline; how the rights are given and explained before care starts; who may exercise them for the patient; how staff protect them every day; and the responsibilities the Agency asks of patients and families.
About this policy
- Policy number
- MO-HSP-PR-01
- Version
- 1.0
- Main rule
- RSMo §197.264.1
- Library
- Missouri hospice · 59 policies
- Category
- Client rights
- Sections
- 18
In short
- Before any care starts, explain the bill of rights out loud and in writing, and get the patient or representative to sign that they received a copy.
- Only use the bill of rights the Department approved. Any change must go to the Department first.
- Show every patient the Missouri home health and hospice hotline: 1-800-392-0210, seven days a week, 7:00 a.m. to 8:00 p.m., for complaints and questions.
- Tell the patient about any change in the plan of care, visits or staff before it is made.
- Family or a legal representative may act for the patient only when every reasonable effort to talk with the patient has failed. Write down those efforts.
- Never take money or gifts over $25, and report any suspected abuse, neglect or theft at once.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (RSMo §197.264.1; 19 CSR 30-35.010(1)(F))
- 5. The Rights
- 6. Department Approval of the Bill of Rights
- 7. Giving and Explaining the Rights
- 8. When Someone Else Exercises the Patient's Rights
- 9. Protecting the Rights Every Day
- 10. Patient and Family Responsibilities
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Show me the Department's approval of your bill of rights. Is the version you hand out the version that was approved?
- How do you document that this patient was informed of his or her rights in writing?
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