Civil Rights, Nondiscrimination and Language Access

Commits the Agency to serve everyone without discrimination, sets out the Section 1557 duties that apply to a hospice receiving federal funds (coordinator, written procedures, notices, taglines, training and grievances), and explains how staff get interpreters, auxiliary aids and reasonable modifications so every patient and family can understand and take part in their care.

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About this policy

Policy number: MO-HSP-GOV-07
Version: 1.0
Main rule: 45 CFR Part 92
Library: Missouri hospice · 59 policies
Category: Governance
Sections: 20

In short

Sample Agency, LLC serves everyone without discrimination based on race, color, national origin, language, sex, age or disability.
Interpreters and sign language interpreters are free. Never ask a child to interpret, and do not use family members for consent or end-of-life decisions.
Ask every patient and family which language they prefer, and write down when an interpreter was used.
Pass any request for a disability accommodation, or any discrimination complaint, to the Section 1557 Coordinator.
Never treat anyone worse because they complained.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package

Terms of Reference
1. Purpose
2. Scope
3. Definitions
4. Policy Statement (45 CFR §92.8(b))
5. Section 1557 Coordinator
6. Language Access Procedure (45 CFR §92.8(d))
7. Effective Communication for People With Disabilities (45 CFR §92.8(e))
8. Reasonable Modifications (45 CFR §92.8(f))
9. Notices
10. Discrimination Grievances (45 CFR §92.8(c))
11. Training (45 CFR §92.9)
12. Medicare Civil Rights Clearance
13. Responsibilities
14. Records and Compliance Monitoring
15. Staff Training
16. References
17. Related Policies and Forms
18. Approval
19. Revision History

An inspector may ask

Who is your Section 1557 Coordinator?
Show me your notice of nondiscrimination and where it is posted.

Missouri hospice

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Rules it follows

45 CFR Part 9219 CSR 30-35.010(1)(F)3.B19 CSR 30-35.010(1)(F)3.C-F45 CFR §92.745 CFR §92.845 CFR §92.945 CFR §92.1045 CFR §92.1145 CFR Part 8045 CFR Part 8445 CFR Part 9142 CFR §489.1042 CFR §418.52(c)

Forms included

MO-HSP-GOV-07-A Notice of Nondiscrimination and Language Assistance

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