Patient Rights and Responsibilities
Sets out the rights of every patient of the Agency and how they are protected: the written notice of rights and responsibilities, the transfer and discharge policies, the Administrator's contact details and the OASIS privacy notice given during the initial evaluation visit before care starts, the patient's signature confirming receipt, the copy to a patient-selected representative within 4 business days, who may exercise the patient's rights, the twelve rights in 42 CFR §484.50(c), the Missouri home health hotline and local advocacy contacts, and the Missouri protection against retaliation for reporting.
- Policy number
- MO-HH-PR-01
- Version
- 1.0
- Main rule
- 42 CFR §484.50 (adopted by 19 CSR 30-26.010(1)(A))
- Library
- Missouri home health · 57 policies
- Category
- Client rights
- Sections
- 24
In short
- Give the rights packet and get it signed at the first visit, before any hands-on care or teaching.
- If the patient names a representative, send the rights notice to that person within 4 business days.
- Tell every patient about the Missouri hotline 1-800-392-0210: it takes home health complaints and abuse reports.
- Treat the patient and the home with respect. Never borrow, use or accept the patient's property.
- Report suspected abuse, neglect or exploitation immediately to the Department and to the Agency.
- Never punish or threaten a patient for complaining, refusing care or calling the hotline.
What's inside
24 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (42 CFR §484.50; 19 CSR 30-26.010(1)(A))
- 5. Why These Rights Apply to Every Patient
- 6. What the Patient Receives Before Care Is Furnished
- 6.1 Copy to a Patient-Selected Representative
- 6.2 When the Packet Is Given Again
- 7. Rights of Every Patient
- 8. Patient Responsibilities
- 9. Explaining Rights and Confirming Receipt
- 10. Representatives and the Exercise of Rights
- 11. Local Advocacy Contacts and the Quality Improvement Organization
- 12. Complaints and the Missouri Home Health Hotline
- 13. Reporting Suspected Abuse, Neglect, or Exploitation
- 14. No Retaliation
- 15. Responsibilities
- 16. Records and Compliance Monitoring
- 17. Staff Training
- 18. References
- 19. Related Policies and Forms
- 20. Approval
- 21. Revision History
An inspector may ask
- Show me the rights notice you give patients. When is it given, and where is the patient's signature confirming receipt?
- How do you tell patients about the Missouri home health hotline, its hours and its purpose?
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