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Patient Agreement, Informed Consent, and Disclosure of Charges

Sets out how the Agency obtains the patient's informed consent to care and keeps it current, signs a written services agreement, tells the patient orally and in writing before care starts what Medicare, MO HealthNet or another program is expected to pay and what the patient may have to pay, gives changes as soon as possible and before the next visit, gives written notice before possibly non-covered care, never bills a MO HealthNet participant for covered services, and tells MO HealthNet participants that electronic visit verification is a condition of services.

Preview: full text with a package
About this policy
Policy number
MO-HH-PR-03
Version
1.0
Main rule
42 CFR §484.50(c)(4) and (c)(7) (adopted by 19 CSR 30-26.010(1)(A))
Library
Missouri home health · 57 policies
Category
Client rights
Sections
22

In short

  • Get the services agreement and consent signed before the first hands-on care.
  • Explain out loud and in writing what Medicare, MO HealthNet or insurance should pay and what the patient may owe.
  • If payment changes, tell the patient as soon as possible and before the next visit.
  • Never bill a MO HealthNet participant for covered services.
  • A patient may refuse any care. Respect it, explain the risks, document it and tell the clinical manager the same day.

What's inside

22 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (42 CFR §484.50(c)(4), (c)(7), (c)(8); 19 CSR 30-26.010(1)(A))
  • 5. Before the First Visit: Verifying Payment
  • 6. The Services Agreement
  • 6.1 Who Signs
  • 7. Obtaining Informed Consent
  • 8. Refusal and Withdrawal of Consent
  • 9. Telling the Patient About Payment and Charges
  • 10. Changes in Payment or Charges
  • 11. Written Notice Before Possibly Non-Covered Care or Reduced Care
  • 12. MO HealthNet Participants: Electronic Visit Verification
  • 13. Changes to the Agreement
  • 14. Responsibilities
  • 15. Records and Compliance Monitoring
  • 16. Staff Training
  • 17. References
  • 18. Related Policies and Forms
  • 19. Approval
  • 20. Revision History

An inspector may ask

  • Show me the patient's signed consent and services agreement. Were they signed before care started?
  • How did you tell this patient, orally and in writing, what Medicare or MO HealthNet would pay and what he or she might owe?

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