Electronic Visit Verification for MO HealthNet Home Health Services
Sets out how the Agency uses an approved electronic visit verification (EVV) system for every MO HealthNet home health visit (nursing, therapy and aide visits; supplies are exempt), identifies each worker by Family Care Safety Registry number, sends visit data to the state EVV Aggregator Solution at least daily, logs in to the aggregator at least weekly, limits and justifies manual entries, reports suspected falsification to MMAC within two business days, and keeps EVV data for six years. From June 1, 2026, home health claims without a matching EVV visit are denied.
- Policy number
- MO-HH-BUS-03
- Version
- 1.0
- Main rule
- 13 CSR 70-3.320
- Library
- Missouri home health · 57 policies
- Category
- Business
- Sections
- 21
In short
- Every MO HealthNet nursing, therapy and aide visit must be recorded in the EVV system.
- Check in when you arrive and check out when you leave, in the patient's presence.
- You are identified by your own Family Care Safety Registry number. Never use anyone else's.
- Only a supervisor may make a manual entry, and every one needs a reason.
- Claims with no matching EVV visit are denied. Report any false EVV entry at once.
What's inside
21 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (13 CSR 70-3.320)
- 5. Which Visits Need EVV
- 6. The Agency's EVV System
- 7. Telling Participants
- 8. Recording Each Visit
- 9. Manual Entries and Adjustments
- 10. Suspected Falsification
- 11. Aggregator Log-Ins and Claims Validation
- 12. Changing EVV Vendor
- 13. Data Retention and Audit
- 14. Responsibilities
- 15. Records and Compliance Monitoring
- 16. Staff Training
- 17. References
- 18. Related Policies and Forms
- 19. Approval
- 20. Revision History
An inspector may ask
- Which EVV system do you use, and how do you know it interfaces with the state aggregator?
- Show me the manual entries for last month and the reason for each.
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