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Volunteers

Sets out what volunteers may and may not do for the Agency, how they are recruited, checked, oriented, trained, supervised and evaluated, and the rules they follow on identification, confidentiality, solicitation and conduct. Volunteers never replace paid staff in delivering authorized Medicaid services.

Preview: full text with a package
About this policy
Policy number
MI-HC-HR-07
Version
1.0
Main rule
MPM MI Choice Waiver §9.14
Library
Michigan home care · 50 policies
Category
Human resources
Sections
17

In short

  • Volunteers get a written role description, checks, orientation, training and supervision.
  • Volunteers complete the Michigan State Police check before entering any client's home.
  • Volunteers do not give personal care, medication help, driving or money handling.
  • Volunteers wear Agency picture ID and keep client information private.
  • Volunteers never ask clients for donations or sell them anything.

What's inside

17 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (MPM MI Choice Waiver §9.14)
  • 5. What Volunteers May and May Not Do
  • 6. Recruiting and Screening
  • 7. Orientation, Training and Supervision
  • 8. Rules for Volunteers
  • 9. Evaluation and Ending the Volunteer Role
  • 10. Responsibilities
  • 11. Records and Compliance Monitoring
  • 12. Staff Training
  • 13. References
  • 14. Related Policies and Forms
  • 15. Approval
  • 16. Revision History

An inspector may ask

  • Do you use volunteers? Show me your written procedure for recruiting, training and supervising them.
  • Show me a volunteer's position description, criminal history check and last evaluation.

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