Service Changes, Suspension, Transfer, and Discharge
Sets out how services change, are suspended or end: when the client chooses another provider or stops services (which a client may do at any time), when the program changes or ends the authorization, when the client goes into a hospital or facility, and when the Agency itself must suspend or discharge a client. It covers the Home Help rules on facility admission and discharge dates and the 10-business-day report to MDHHS, MI Choice suspension during hospital stays and waiver agency adverse benefit determinations, the Agency's own written notice before an Agency-initiated discharge, safe transfer to another provider, and closing the client record.
- Policy number
- MI-HC-DC-01
- Version
- 1.0
- Main rule
- MPM Home Help §4.3
- Library
- Michigan home care · 50 policies
- Category
- Service delivery
- Sections
- 20
In short
- A client may stop services or change provider at any time. Tell the office the same day.
- Tell the office at once when a client goes into a hospital or nursing facility.
- Never stop services on your own. Only the Administrator decides an Agency discharge, with written notice.
- If you feel unsafe in a home, leave safely and call the office.
- Nobody is discharged for complaining or appealing.
What's inside
20 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (MPM Home Help §4.3)
- 5. When the Client Changes or Ends Services
- 6. When the Program Changes or Ends the Authorization
- 7. Hospital and Facility Stays
- 8. When the Agency Suspends or Discharges a Client
- 9. Making Sure the Client Is Safe When Services End
- 10. Notice of Change in Services or Discharge
- 11. Transfer to Another Provider
- 12. Closing the Client Record
- 13. Responsibilities
- 14. Records and Compliance Monitoring
- 15. Staff Training
- 16. References
- 17. Related Policies and Forms
- 18. Approval
- 19. Revision History
An inspector may ask
- Show me a client you discharged. What notice did the client get, and who else did you tell?
- This Home Help client went into a nursing facility. When did you stop services, and when did you report it to MDHHS?
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