Scope of Services and Clients Served
States which services Sample Agency, LLC provides and to whom: Home Help personal care (hands-on help with activities of daily living, instrumental activities of daily living and complex care tasks), MI Choice community living supports, in-home respite and chore, and private-pay companion, homemaking and personal care. Lists what each program does not cover, where services may and may not be given, the services the Agency never provides (skilled nursing, therapy, and medication administration beyond Policy MI-HC-SVC-04), and how the Agency decides that it cannot safely accept a client.
- Policy number
- MI-HC-SVC-01
- Version
- 1.0
- Main rule
- MPM Home Help §2
- Library
- Michigan home care · 50 policies
- Category
- Service delivery
- Sections
- 19
In short
- Do only the tasks on the client's care plan.
- Home Help pays for hands-on help, not for watching, reminding or encouraging the client.
- We do not give nursing, therapy or medicine beyond what our medication policy allows.
- Never do tasks for other people in the home on the client's Home Help time.
- If a client asks for something not on the plan, tell your supervisor.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (MPM Home Help §2)
- 5. Services the Agency Provides, by Program
- 6. What Home Help Does Not Cover
- 7. Home Help Limits That Shape the Schedule
- 8. MI Choice Services the Agency Provides
- 9. Where Services May Be Given
- 10. Services the Agency Does Not Provide
- 11. Clients the Agency Serves and Cannot Serve
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- Which services does your agency provide, and under which program is each one paid?
- Does your caregiver ever spend Home Help time supervising or reminding the client? How do you prevent that?
See Cura Core with your agency's name on it.
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