Scheduling, Missed Visits, and Backup Plans
Sets out how the Agency schedules visits within each client's authorization and preferences, what happens when a worker is late or cannot make a visit, and how backup coverage is arranged so that clients who cannot be left alone are never left without help. For MI Choice participants it uses the service need levels the waiver agency assigns (1A to 3B) to decide how fast backup must start, and treats provider no-shows for participants with a critical need as critical incidents. It also covers client cancellations, visits where the client is not home, and billing only for services actually delivered.
- Policy number
- MI-HC-SP-02
- Version
- 1.0
- Main rule
- MPM MI Choice Waiver §4.5
- Library
- Michigan home care · 50 policies
- Category
- Service delivery
- Sections
- 21
In short
- If you cannot make a visit or will be late, call the office before the visit starts. Never send someone else.
- Know your MI Choice clients' service need level: 1A clients cannot be left alone and backup starts immediately.
- If the client does not answer, call the office from outside and wait for instructions. Call 911 if you fear the client is hurt.
- Never enter a home without the client unless key access was agreed and the office tells you to.
- Record visits only for the time you actually worked.
What's inside
21 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (MPM MI Choice Waiver §4.5)
- 5. Scheduling Visits
- 6. Service Need Levels for MI Choice Participants
- 7. When a Worker Cannot Make a Visit
- 8. Finding Late and Missed Visits
- 9. When the Client Is Not Home or Does Not Answer
- 10. Backup Plans
- 11. Provider No-Shows as Critical Incidents
- 12. Client Cancellations
- 13. Billing and Records for Missed Visits
- 14. Responsibilities
- 15. Records and Compliance Monitoring
- 16. Staff Training
- 17. References
- 18. Related Policies and Forms
- 19. Approval
- 20. Revision History
An inspector may ask
- What is this participant's service need level, and what happens if her caregiver calls in sick an hour before the shift?
- Show me how you know when a caregiver has not arrived for a visit.
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