Quality Management Program
Sets up the Agency's quality management program: the measures it tracks (EVV visits without manual edits against the State's 85 percent quarterly threshold, worker service records for every billed visit, supervisory visits and in-service training at least twice each fiscal year, background checks, missed visits, incidents and critical incidents, abuse reports, complaints, record audits and client satisfaction), the quarterly quality review, improvement projects, how the Agency prepares for and responds to MI Choice monitoring reviews and Home Help desk audits, and the annual quality report to the governing body.
- Policy number
- MI-HC-QM-01
- Version
- 1.0
- Main rule
- MPM MI Choice Waiver §9.21
- Library
- Michigan home care · 50 policies
- Category
- Quality
- Sections
- 18
In short
- The Agency checks its own quality every quarter and fixes what is not working.
- Accurate EVV clock-ins help the Agency meet the State's 85 percent goal for visits without edits.
- Complete logs, on-time incident reports and twice-yearly supervision and training all count.
- Waiver agencies and MDHHS review Agency records. Good records protect you and the client.
- Share ideas and report problems so the Agency can improve.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (MPM MI Choice Waiver §9.21)
- 5. Who Runs the Program
- 6. What the Agency Measures
- 7. Quarterly Quality Review
- 8. Improvement Projects
- 9. External Reviews and Corrective Action
- 10. Annual Quality Report
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- What does your Agency measure to know whether its services are good? Show me the last quarterly report.
- What was your EVV manual edit rate last quarter, and what did you do about it?
See Cura Core with your agency's name on it.
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