Emergency Preparedness and Continuity of Services

Sets the Agency's plan for keeping clients safe and services going during emergencies such as winter storms, power outages, tornadoes, flooding, extreme heat or cold, pandemics, office or system outages and sudden staff shortages. It names the disaster coordinator, uses the MI Choice service need levels (and an equivalent priority level for Home Help and private-pay clients) to decide who is served first, requires a written emergency plan for each client and an emergency notification plan at each respite visit, and covers staff call-down, communication with waiver agencies, adult services workers and families, EVV offline use, recovery and an annual exercise. Michigan sets no emergency plan rule for non-medical home care; the plan is the Agency's own standard.