Daily Service Documentation and Worker Service Records
Requires a daily service log for every visit to every client that records the tasks actually done, the time range, the date and the worker's identity and signature, so that each claim to MDHHS or a waiver agency is backed by a worker service record. Explains why time sheets and EVV clock-in data alone are not enough, how the log is checked against the MSA-1904 and waiver agency bills, how late entries and corrections are made, and that a missing record means the service is treated as not given.
About this policy
- Policy number
- MI-HC-REC-02
- Version
- 1.0
- Main rule
- MPM MI Choice Waiver §9.23
- Library
- Michigan home care · 50 policies
- Category
- Records
- Sections
- 17
In short
- Complete the daily service log for every visit before you leave the home.
- Check only the tasks you actually did, and only tasks on the client's authorized list.
- Write the time you arrived and left, and sign every entry. A time sheet is not enough.
- Never fill in a log ahead of time, for another worker, or for the client.
- Forgot or made a mistake? Call the office the same day. No log means the visit cannot be billed.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (MPM MI Choice Waiver §9.23)
- 5. What the Daily Service Log Records
- 6. Rules for Workers
- 7. Electronic Logs and EVV
- 8. Checking Logs Before Billing
- 9. Supervisor Review
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Show me the worker service record for this participant for every date you billed last month.
- How does a worker record which tasks she did on a shift? Is that the same as her time sheet?
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