Complaints and Grievances

Gives every client, representative, family member and member of the public a simple way to complain to the Agency, in any form and language, without fear of retaliation, and sets the Agency's own time frames to acknowledge and resolve complaints. Because Michigan has no licensing complaint office for non-medical home care, it also tells clients where else they can go: MI Choice participants to their waiver agency's grievance and appeal process, Home Help clients to their adult services worker and the administrative hearing process, and anyone to the civil rights, privacy, fraud and abuse reporting routes. It covers the Section 1557 grievance procedure and the complaint log.