Code of Conduct, Professional Boundaries, and Marketing
Sets the standards of conduct every employee and volunteer follows in clients' homes and in the community (dignity and respect, no smoking, no personal cell phone use, no threats or coercion, no solicitation or selling), the limits of the professional relationship (gifts, money, relationships, social media), and the rules for honest marketing that respect Home Help recruitment limits and federal rules on inducements and kickbacks.
About this policy
- Policy number
- MI-HC-ETH-01
- Version
- 1.0
- Main rule
- MPM MI Choice Waiver §9.12.E
- Library
- Michigan home care · 50 policies
- Category
- Ethics
- Sections
- 16
In short
- Treat every client with dignity and respect their home, property and choices.
- No smoking and no personal cell phone use in a client's home, except in an emergency.
- Never threaten or pressure a client. It is grounds for immediate discharge.
- Accept only token gifts like a snack or a card. Never cash, gift cards or valuables.
- Do not sell, ask for donations, or push your beliefs. Report concerns to your supervisor.
What's inside
16 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (MPM MI Choice Waiver §9.12.E)
- 5. Conduct in the Client's Home
- 6. Professional Boundaries
- 7. Marketing, Advertising and Referrals
- 8. Reporting Concerns
- 9. Responsibilities
- 10. Records and Compliance Monitoring
- 11. Staff Training
- 12. References
- 13. Related Policies and Forms
- 14. Approval
- 15. Revision History
An inspector may ask
- What are your workers told about using their phones and smoking in a participant's home?
- What does your worker do if a client offers her $20 or a piece of jewelry?
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