Client Records, Retention, and Access

Sets what goes into every client record, how records are written, stored and protected in controlled access files, how long they are kept (10 years from the date of service for MI Choice participants, at least seven years from the date of service under Michigan Medicaid and Home Help rules, and seven years from the last date of services for the Home Help Services Agreement), who may see them without the client's authorization (MDHHS, its authorized agents, the Department of Attorney General and federal authorities), how clients get copies and request amendments under HIPAA, and how records are kept safe if the Agency changes owner or closes.