Scheduling, Back-Up Staffing, and Missed Visits
Sets how the Agency schedules direct care workers to meet each client's individual service plan, gives every client a written individualized back-up staffing plan and agreement before services begin, keeps at least one trained and qualified back-up worker for each client, and handles worker call-outs, late arrivals and missed visits so that no client is left without needed care.
About this policy
- Policy number
- LA-HC-SP-02
- Version
- 1.0
- Main rule
- LAC 48:I.5055.E.3
- Library
- Louisiana home care · 50 policies
- Category
- Service delivery
- Sections
- 20
In short
- Every client has a written back-up staffing plan, given before services begin, and at least one trained back-up worker.
- If you cannot work a visit, call the office or on-call line and the client as soon as you know.
- Never send a friend or relative in your place, and never swap visits without the scheduler's approval.
- If you will be late, call before the start time. Clock in and out through EVV on every visit.
- Never leave a client who cannot safely be left alone until a back-up worker, family helper or emergency services arrive.
What's inside
20 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (LAC 48:I.5055.E.3)
- 5. Scheduling
- 6. The Individualized Back-Up Staffing Plan and Agreement
- 7. Back-Up Workers
- 8. When a Worker Cannot Work a Visit
- 9. Late Arrivals and Missed Visits
- 10. Emergencies During a Shift
- 11. Keeping the Plan Current
- 12. Declared Emergencies and Evacuated Clients
- 13. Responsibilities
- 14. Records and Compliance Monitoring
- 15. Staff Training
- 16. References
- 17. Related Policies and Forms
- 18. Approval
- 19. Revision History
An inspector may ask
- Show me this client's back-up staffing plan and agreement. When was it given to the client and, for a waiver participant, to the support coordinator?
- Who is the trained back-up worker for this client? Show me that the back-up worker was trained on the client's plan.
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