Direct Care Staff Supervisor, Supervisory Visits, and Quarterly Home Visits
Sets how the Agency designates direct care staff supervisors, how each supervisor makes an unannounced in-person supervisory visit of every direct care worker within 60 days of hire and at least annually (and more often when needed), what each visit records, and how the Agency visits every client's home each quarter to check that the service plan is adequate, still needed and up to date.
About this policy
- Policy number
- LA-HC-SUP-01
- Version
- 1.0
- Main rule
- LAC 48:I.5055.M
- Library
- Louisiana home care · 50 policies
- Category
- Service delivery
- Sections
- 22
In short
- Your supervisor will visit you in a client's home without telling you first, within 60 days of hire and at least once a year.
- At the visit, your supervisor watches your work, checks the plan, gives instructions and asks the client about the service.
- The office also visits each client's home every quarter to check the plan.
- Tell your supervisor right away about any change in a client's condition, and about abuse or neglect on the day you find it.
- Tell your supervisor the same day about a client's request for new or different services.
What's inside
22 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (LAC 48:I.5055.L, M)
- 5. Designating Supervisors
- 6. Supervisory Visits of Each Worker
- 6.1 When visits are made
- 6.2 How visits are made
- 6.3 What is documented
- 6.4 After the visit
- 7. Quarterly Home Visits to Each Client
- 8. Supervision Between Visits
- 9. EVV Connectivity Test Visits
- 10. Contracted and Back-Up Workers
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Who is the direct care staff supervisor for this client and this worker?
- Show me the supervisory visit for this worker within 60 days of hire. Was it unannounced?
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