Coordination of Services, Changes in Condition, and Service Requests
Sets how the Agency coordinates each client's care with other providers and caregivers, how direct care workers report a change in a client's condition to a supervisor immediately and a client's request for services or a change in services within the time the rule sets, how supervisors make sure a significant change is reported so the client gets medical attention, and how hospital stays, interruptions of LT-PCS, status change assessments and out-of-state travel are handled.
About this policy
- Policy number
- LA-HC-SP-03
- Version
- 1.0
- Main rule
- LAC 48:I.5041.J
- Library
- Louisiana home care · 50 policies
- Category
- Service delivery
- Sections
- 19
In short
- In an emergency, call 911 first, then your supervisor.
- Call your supervisor right away, before you leave the home, about any change in the client's health, behavior or home.
- Pass on any request for new or different services to your supervisor the same day.
- Write what you saw, when, and who you told in the progress note or service log.
- Tell your supervisor when a client goes into the hospital or plans to travel; LT-PCS travel out of state needs OAAS approval first.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (LAC 48:I.5041.J)
- 5. Coordinating With Other Providers and Caregivers
- 6. Recognizing a Change in Condition
- 7. What the Worker Does
- 8. What the Supervisor Does
- 9. Requests for Services or a Change in Services
- 10. Hospital Stays and Interruptions of Services
- 11. Travel and Services Outside the Region
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- A worker notices that a client is suddenly confused. What does the worker do, and what does the supervisor do?
- Show me how a client's request for a change in services reached a supervisor, and when.
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