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Business Location, Office Hours, Telephone, Branches, and Notices of Change

Sets the conditions the Agency must meet to stay operational and licensed in Louisiana: a staffed business location with posted hours, a published telephone number answered 24 hours a day with calls returned within one business day, fax and email, rules for branch offices, and the written notices HSS and Medicaid must receive when the Agency's name, address, telephone, hours or key personnel change.

Preview: full text with a package
About this policy
Policy number
LA-HC-GOV-04
Version
1.0
Main rule
LAC 48:I.5031
Library
Louisiana home care · 50 policies
Category
Governance
Sections
18

In short

  • The Agency's main number, (225) 555-0100, is answered 24 hours a day, every day, including holidays.
  • Every client call is returned within one business day. Calls about missed visits or safety are returned right away.
  • Clients get the number in writing when they start, once a year, and whenever it changes.
  • If the office must close unexpectedly, the Administrator must tell HSS within two business days.
  • Never store client records in a shared hallway, kitchen or other common area.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (LAC 48:I.5031)
  • 5. The Business Location
  • 6. Office Hours and Staffing the Office
  • 7. Telephone, Fax, Email and Returning Calls
  • 8. Telling Clients the Telephone Number
  • 9. Notices of Change to HSS and Medicaid
  • 10. Branch Offices
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • What are your posted days and hours of operation? Who is on duty in the office during those hours?
  • Call your published number after hours. Who answers, and how are client calls returned within one business day?

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