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Patient and Family Rights

Sets out the rights Georgia gives every hospice patient and family unit under Rule 111-8-37-.10 and the Medicare patient rights in 42 CFR §418.52, and how the Agency explains them orally and in writing at admission, gives the Department’s complaint contact information with its website address, posts the rights and complaint information, records the patient’s signature, communicates in a way that works for the patient, and protects each right in daily practice.

Preview: full text with a package
About this policy
Policy number
GA-HSP-PR-01
Version
1.0
Main rule
Ga. Comp. R. & Regs. 111-8-37-.10
Library
Georgia hospice · 60 policies
Category
Client rights
Sections
18

In short

  • Explain the patient’s rights out loud and give the written notice (Form GA-HSP-PR-01-A) at admission, before any care.
  • Give the Department’s complaint contact information, including the website address, at the same visit.
  • Get the signed acknowledgment (Form GA-HSP-PR-01-B) and file it in the record.
  • Use a free interpreter or other aid when needed. If you cannot communicate effectively, write down every attempt.
  • A patient may refuse any treatment and still stay with hospice. Never pressure, threaten or punish anyone for using a right.
  • Report any possible abuse, neglect or rights violation to the Administrator at once.

What's inside

18 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-37-.10; 42 CFR §418.52)
  • 5. The Rights of Patients and Families
  • 6. Explaining the Rights at Admission
  • 7. Effective Communication and Language Assistance
  • 8. Posting the Rights and Complaint Information
  • 9. Inspection Reports
  • 10. Protecting the Rights in Daily Practice
  • 11. Responsibilities
  • 12. Records and Compliance Monitoring
  • 13. Staff Training
  • 14. References
  • 15. Related Policies and Forms
  • 16. Approval
  • 17. Revision History

An inspector may ask

  • Show me how this patient was given an oral and a written explanation of rights at the time of admission, and the signed acknowledgment.
  • Where did you give the patient the Department’s complaint contact information, including the website address?

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