Supervisor Availability, After-Hours Care, and On-Call
Makes sure the supervising nurse or a similarly qualified alternate is available at all times during operating hours, that a person authorized in writing acts when the Administrator is absent, and that patients can reach a registered nurse by telephone 24 hours a day through the Agency’s on-call system.
About this policy
- Policy number
- GA-HH-CC-02
- Version
- 1.0
- Main rule
- Ga. Comp. R. & Regs. 111-8-31-.07(5)
- Library
- Georgia home health · 56 policies
- Category
- Service delivery
- Sections
- 17
In short
- During office hours, the supervising nurse or the alternate can always be reached. Call (404) 555-0100.
- At night, on weekends, and on holidays, patients and staff can reach the on-call nurse at (404) 555-0199.
- In an emergency, call 911 first, then the Agency.
- If you cannot make a visit, tell the scheduler or the on-call nurse right away so someone else can go.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-31-.07(5))
- 5. Supervisor Availability During Operating Hours
- 6. The On-Call System
- 7. Handling an After-Hours Call
- 8. Backup When Assigned Staff Are Not Available
- 9. Testing the System
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Who is supervising skilled services right now, and who is the alternate? How would a staff member reach them?
- How does a patient reach the Agency at night or on a weekend? Let me call the number.
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