Skip to content

Language Access, Accessibility, and Nondiscrimination

Sets out how the Agency identifies each patient’s language and communication needs, provides qualified interpreters, translated documents, and auxiliary aids at no cost, tells patients this help is available, and makes sure no patient is denied services or discriminated against.

Preview: full text with a package
About this policy
Policy number
GA-HH-PR-04
Version
1.0
Main rule
42 CFR §484.50(f)
Library
Georgia home health · 56 policies
Category
Client rights
Sections
19

In short

  • Interpreters, translated papers, and aids for people with disabilities are free for every patient.
  • Ask each patient which language they prefer and whether they need help to communicate, and write it on the record.
  • Use the Agency’s interpreter service. Do not ask family or friends to interpret, and never ask a child, except in an emergency.
  • To call a patient who uses a text telephone, dial 711.
  • We never refuse or treat anyone differently because of language, race, religion, national origin, sex, age, disability, or ability to pay.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (42 CFR §484.50(f) and Ga. Comp. R. & Regs. 111-8-31-.09)
  • 5. Identifying Language and Communication Needs
  • 6. Interpreters
  • 7. Written Translations and Alternative Formats
  • 8. Patients With Disabilities
  • 9. Notices
  • 10. Qualified Bilingual Staff
  • 11. Complaints of Discrimination
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • How do you find out a patient’s preferred language and any communication disability before the first visit?
  • How do you provide an interpreter, and who pays for it?

See Cura Core with your agency's name on it.

Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.

Get startedSign in