Service Changes, Interruption, Transfer, and Discharge
Sets out how the Agency changes, interrupts, transfers and ends a client's services: the client's right to cancel at any time and to refuse services; how the Agency advises and refers a client when an unexpected staff shortage prevents delivery; how services are put on hold during a hospital or facility stay; the reasons for which the Agency may end services; the written notice the Agency gives as its own standard (the private home care rules set no advance notice period); and how discharge and transfer are planned and recorded.
About this policy
- Policy number
- GA-HC-DC-01
- Version
- 1.0
- Main rule
- Ga. Comp. R. & Regs. 111-8-65-.09(5)
- Library
- Georgia home care · 49 policies
- Category
- Service delivery
- Sections
- 19
In short
- If you cannot work a visit, tell the office at once so the client can be told and offered another provider.
- If a client goes into the hospital, tell the office. Visits go on hold; they do not end.
- If a client says they want to stop or change services, tell the office the same day. Do not pressure the client.
- Only the Administrator approves ending a client's services, and the client gets written notice and help to find other services.
- We never end services because a client complained.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.09(5), -.09(2)(c), -.12(2))
- 5. Changing Services
- 6. When Visits Cannot Be Staffed
- 7. Hospital or Facility Stays and Other Absences
- 8. Reasons the Agency May End Services
- 9. Notice of an Agency-Initiated Discharge
- 10. Transfer to Another Provider
- 11. Discharge Procedure
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- Show me a client you discharged in the last year. Why, how much notice did you give, and what help did you give the client to find other services?
- What happens when you cannot staff a client's visit?
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