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Quality Improvement Program

Sets up the Agency's quality improvement program: what is measured, how complaints, incidents and problems with care are tracked to a resolution, how corrective actions are checked, and how the Administrator reports to the governing body, so that the Agency can show the program is effective.

Preview: full text with a package
About this policy
Policy number
GA-HC-QA-01
Version
1.0
Main rule
Ga. Comp. R. & Regs. 111-8-65-.10(4)
Library
Georgia home care · 49 policies
Category
Quality
Sections
16

In short

  • Report every complaint, incident and problem with care. The Agency uses them to improve, not to blame.
  • Supervisory visits, service plans and training are tracked against the time frames in the Georgia rules.
  • The Administrator reviews the results every quarter and sets actions with an owner and a due date.
  • Each action is checked later to see that it worked.
  • Ask your supervisor about any action that affects your clients or your work.

What's inside

16 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.10(4))
  • 5. What the Program Measures
  • 6. Quarterly Review
  • 7. Corrective Action and Follow-Up
  • 8. Reporting to the Governing Body
  • 9. Responsibilities
  • 10. Records and Compliance Monitoring
  • 11. Staff Training
  • 12. References
  • 13. Related Policies and Forms
  • 14. Approval
  • 15. Revision History

An inspector may ask

  • Show me the documentation of your quality improvement program for the last two quarters.
  • What problems with care has your program identified this year, and what corrective actions did you take?

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