On-Call Coverage and Nurse Consultation
Sets out the Agency's on-call system so that staff and clients can always reach a representative, and so that staff caring for medically frail or medically compromised clients can reach a nurse supervisor for consultation on the client's medical needs; covers the on-call rota, the telephone number, response standards, escalation, and logging of calls.
About this policy
- Policy number
- GA-HC-SUP-03
- Version
- 1.0
- Main rule
- Ga. Comp. R. & Regs. 111-8-65-.10(2)(d)
- Library
- Georgia home care · 49 policies
- Category
- Service delivery
- Sections
- 18
In short
- After office hours, call (404) 555-0199 for help or advice.
- If you are caring for a medically frail client and are worried, the on-call person will get a nurse to call you back.
- In an emergency, call 911 first, then the on-call number.
- Use the on-call number for call-outs, late visits, incidents and urgent concerns.
- Clients and families have the same numbers in their home folder.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.10(2)(d))
- 5. The On-Call Telephone Number
- 6. On-Call Rota
- 7. Response Standards
- 8. What the Nurse Does on a Consultation Call
- 9. Other On-Call Matters
- 10. On-Call Log
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- If an aide is with a medically frail client at 9 p.m. and is worried about the client, who does she call?
- Show me the on-call schedule for last month. Who was the nurse supervisor available each night?
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.