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Nondiscrimination, Language Access, and Effective Communication

Commits the Agency to serve clients without discrimination on the basis of race, color, national origin (including limited English proficiency and primary language), sex, age or disability; to provide qualified interpreters, translated documents, auxiliary aids and reasonable modifications free of charge; and, where Section 1557 of the Affordable Care Act applies because the Agency receives federal financial assistance such as Medicaid payments, to meet the notice, coordinator, grievance, procedure and training duties in 45 CFR Part 92.

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About this policy
Policy number
GA-HC-CR-02
Version
1.0
Main rule
45 CFR Part 92
Library
Georgia home care · 49 policies
Category
Client rights
Sections
20

In short

  • We serve every client equally, whatever their race, color, national origin, sex, age or disability.
  • If a client or family member has trouble with English, call the office to get a qualified interpreter. It is free for the client.
  • Never ask a child to interpret, and do not use a family member for important matters, except in an emergency until an interpreter is available.
  • Help clients with hearing, vision or speech needs to communicate: face them, speak clearly, use 711 relay, large print or other aids.
  • Pass any complaint about discrimination, or any request for a change because of a disability, to your supervisor the same day.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (45 CFR §§92.101, 92.201, 92.202, 92.205)
  • 5. Section 1557 Coordinator and Grievances
  • 6. Identifying Communication Needs at Intake
  • 7. Language Assistance Procedures
  • 8. Who May Interpret
  • 9. Effective Communication for People with Disabilities
  • 10. Reasonable Modifications
  • 11. Fair Assignment of Staff
  • 12. Notices
  • 13. Responsibilities
  • 14. Records and Compliance Monitoring
  • 15. Staff Training
  • 16. References
  • 17. Related Policies and Forms
  • 18. Approval
  • 19. Revision History

An inspector may ask

  • How do you find out at intake whether a client needs an interpreter or an auxiliary aid, and where is that recorded?
  • Who interprets for a client who speaks little English when the service agreement is explained?

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