Complaints and Grievances
Explains how clients, responsible parties and others can complain, orally or in writing, without fear of discrimination or retaliation; how the Agency logs, acknowledges, investigates and resolves each complaint in a timely manner; and how complainants can contact the Georgia Department of Community Health.
About this policy
- Policy number
- GA-HC-CMP-01
- Version
- 1.0
- Main rule
- Ga. Comp. R. & Regs. 111-8-65-.12(3)
- Library
- Georgia home care · 49 policies
- Category
- Client rights
- Sections
- 16
In short
- Anyone may complain, by phone, in person or in writing. Never discourage a complaint.
- Listen, write down what was said, and pass every complaint to the Complaint Officer the same day.
- If a complaint suggests abuse, neglect or exploitation, report it at once under the abuse policy.
- Never treat a client differently because they complained.
- Clients may also call the Georgia Department of Community Health at any time: 1-800-878-6442.
What's inside
16 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.12(3))
- 5. How to Make a Complaint
- 6. Handling a Complaint
- 7. No Retaliation
- 8. Contacting the Georgia Department of Community Health
- 9. Responsibilities
- 10. Records and Compliance Monitoring
- 11. Staff Training
- 12. References
- 13. Related Policies and Forms
- 14. Approval
- 15. Revision History
An inspector may ask
- Who handles complaints, and how do clients know how to reach that person?
- Show me your complaint file and log for the last year, with the actions taken.
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.