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Client Rights and Responsibilities

Requires the Agency to give every client, or the client's responsible party, a written notice of the eleven rights and responsibilities listed in Ga. Comp. R. & Regs. 111-8-65-.12(2) when the service agreement is completed, with the names, addresses and telephone numbers the rule requires; to give every client the Agency's telephone number for questions and complaints; to provide a copy of the most recent licensure inspection report on written request; and to make sure every staff member respects those rights in daily practice.

Preview: full text with a package
About this policy
Policy number
GA-HC-CR-01
Version
1.0
Main rule
Ga. Comp. R. & Regs. 111-8-65-.12
Library
Georgia home care · 49 policies
Category
Client rights
Sections
19

In short

  • Every client gets a written notice of rights when the service agreement is completed. The supervisor explains it and gets it signed.
  • A client may refuse any service. Never force or pressure the client. Record the refusal and tell your supervisor the same day.
  • Treat the client's home, belongings and privacy with respect, and keep everything about the client confidential.
  • A client can complain to us or to the state at any time. Never discourage a complaint or treat a client worse for making one.
  • If a client asks for our latest inspection report, tell the office. The request must be in writing, and we help the client write it.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.12)
  • 5. The Rights and Responsibilities in the Notice
  • 6. Giving the Notice
  • 7. Contact Information the Agency Gives Every Client
  • 8. Respecting Rights at Every Visit
  • 9. When a Client Refuses a Service
  • 10. Copy of the Licensure Inspection Report
  • 11. Client and Responsible Party Responsibilities
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Show me the notice of rights and responsibilities this client received, and where the client acknowledged receiving it.
  • Whose name, business telephone number and business address does the notice give as the person supervising this client's services?

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