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Charges, Billing, and Cancellation

Requires the Agency to state its charges and how it bills and is paid in every service agreement, to agree any change in charges with the client before it takes effect, to bill only for services actually provided and documented, and to honor the client's right to cancel at any time, charging for a late cancellation only the reasonable travel and staff time the rules allow.

Preview: full text with a package
About this policy
Policy number
GA-HC-BUS-01
Version
1.0
Main rule
Ga. Comp. R. & Regs. 111-8-65-.09(2)(a)5
Library
Georgia home care · 49 policies
Category
Business
Sections
17

In short

  • Every client gets a written list of our charges with their service agreement.
  • The Agency bills only for services actually given and written on the daily service record. Record every visit accurately.
  • A client can cancel at any time. Tell the office at once about any cancellation, with the time you were told.
  • Never collect payment or cash for the Agency in a client's home unless the Administrator has approved it in writing.
  • Send any question about a bill to the office on (404) 555-0100.

What's inside

17 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Ga. Comp. R. & Regs. 111-8-65-.09(2)(a)5)
  • 5. Schedule of Charges
  • 6. Billing
  • 7. Changing Charges or Services
  • 8. Cancellation
  • 9. Public Programs and Insurance
  • 10. Responsibilities
  • 11. Records and Compliance Monitoring
  • 12. Staff Training
  • 13. References
  • 14. Related Policies and Forms
  • 15. Approval
  • 16. Revision History

An inspector may ask

  • Show me where the charges and the billing and payment arrangements appear in this client's service agreement.
  • When you raised this client's rate, how did you record that the change was discussed and agreed before it happened?

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