Volunteer Program
Sets out how the Agency recruits, screens, trains, assigns and supervises volunteers, a basic service under California law and a member of every interdisciplinary team; what volunteers may and may not do; their duty to report significant changes; and, if the Agency is Medicare-certified, the 5 percent level of activity and the cost savings records.
About this policy
- Policy number
- CA-HSP-VOL-01
- Version
- 1.0
- Main rule
- Cal. Health & Safety Code §1749(d)(5)
- Library
- California hospice · 60 policies
- Category
- Human resources
- Sections
- 19
In short
- Volunteers are part of every hospice team and are supervised by Quinn Sample.
- Volunteers finish screening and training before meeting patients.
- Volunteers do not give personal care, handle medicines, transport patients or talk to families about choosing hospice.
- If you notice a change in a patient or a safety concern, call the Agency right away. In an emergency, call 911 first.
- Record your volunteer hours accurately.
What's inside
19 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Health & Safety Code §1749(d)(5); 42 CFR §418.78)
- 5. Recruiting and Keeping Volunteers
- 6. Screening Before Assignment
- 7. Orientation and Training
- 8. Roles and Supervision
- 9. Reporting Changes in a Patient's Condition
- 10. Level of Activity and Cost Savings (If Medicare-Certified)
- 11. Volunteer Records
- 12. Responsibilities
- 13. Records and Compliance Monitoring
- 14. Staff Training
- 15. References
- 16. Related Policies and Forms
- 17. Approval
- 18. Revision History
An inspector may ask
- Show me a volunteer's file: application, screening, orientation, competency and assignments.
- Who supervises your volunteers, and how?
See Cura Core with your agency's name on it.
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