Hospice Office Space, Business Hours, 24-Hour Telephone and License Posting
Sets out California's office space rules for hospices: an unshared commercial office the Agency alone occupies, owned or leased for at least 12 consecutive months, with signage, posted business hours, a telephone answered 24 hours a day, staff, and secure storage for records, medications, personnel files, equipment and supplies; and how the Agency checks it every month and keeps it when moving.
About this policy
- Policy number
- CA-HSP-GOV-05
- Version
- 1.0
- Main rule
- 22 CCR §74908
- Library
- California hospice · 60 policies
- Category
- Governance
- Sections
- 18
In short
- The office belongs only to the Agency and is not shared with any other business.
- The licensed name is on signs inside and outside, and business hours are posted.
- The business phone is answered 24 hours a day, 7 days a week. Never let calls go to voicemail only.
- Keep patient records, medicines and personnel files locked away.
- Report any problem with the phone line, locks or signs to the Administrator right away.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (22 CCR §74908)
- 5. What the Office Must Have
- 6. Business Hours
- 7. The 24-Hour Telephone
- 8. Posting the License
- 9. Keeping or Moving the Office
- 10. Monthly Office Check
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- Is any part of this office shared with another business?
- Show me your lease or deed: is it for at least 12 consecutive months and exclusively yours?
See Cura Core with your agency's name on it.
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