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Transportation and Escort Services

Sets the standards for driving clients and escorting them in the community: when transportation is offered, driver and vehicle approval, insurance at least at the California minimum, trip planning, safe transfers, seat belts and hands-free phones, accidents, escort on foot or public transit, mileage reimbursement under Labor Code §2802, and the annual training on how to safely transport a client required by Cal. Health & Safety Code §1796.44(c)(5).

Preview: full text with a package
About this policy
Policy number
CA-HC-SVC-05
Version
1.0
Main rule
Cal. Health & Safety Code §1796.44(c)(5)
Library
California home care · 50 policies
Category
Service delivery
Sections
19

In short

  • Drive a client only if you are an approved driver and the trip is in the service plan or approved by a supervisor.
  • Everyone wears a seat belt. Do not hold or use your phone while driving; pull over to call.
  • No other passengers, no smoking and no personal errands. Never leave a client alone in the car.
  • After an accident, call 911 if anyone is hurt, then the office, and write an incident report the same day.
  • Tell the office within one business day about any license problem, accident, ticket or insurance change.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Cal. Health & Safety Code §1796.44(c)(5))
  • 5. When the Agency Transports a Client
  • 6. Approving Drivers and Vehicles
  • 7. Before the Trip
  • 8. During the Trip
  • 9. Accidents and Breakdowns
  • 10. Escorting a Client in the Community
  • 11. Mileage and Costs
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • Do you provide transportation? Where is it in your program description?
  • Show me the annual training on safe transportation for this aide.

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