Rates, Billing, Payment, and Cancellation Rights
Requires the Agency to give every client its rates and billing terms in writing before services start, to treat any service agreement signed outside its office as a home solicitation contract with the California cancellation rights, and to bill accurately for services actually delivered.
About this policy
- Policy number
- CA-HC-BUS-02
- Version
- 1.0
- Main rule
- Cal. Civ. Code §1689.7
- Library
- California home care · 50 policies
- Category
- Business
- Sections
- 18
In short
- Clients get the rates and billing terms in writing before services start.
- If the agreement is signed anywhere other than the Agency's office, the client may cancel until midnight of the third business day after signing, or the fifth if 65 or older.
- Give the client the Notice of Cancellation with the agreement.
- Aides never collect payments, deposits or tips from clients.
- Bill only for visits that actually happened and are recorded.
What's inside
18 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Cal. Civ. Code §1689.7)
- 5. The Rate Sheet
- 6. Agreements Signed Outside the Office
- 7. Invoices and Payments
- 8. Questions and Disputes
- 9. Insurance and Public Programs
- 10. Honest Billing
- 11. Responsibilities
- 12. Records and Compliance Monitoring
- 13. Staff Training
- 14. References
- 15. Related Policies and Forms
- 16. Approval
- 17. Revision History
An inspector may ask
- How does a client know what services will cost before you start?
- This client signed the agreement at home. Show me the cancellation notice you gave her.
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