Skip to content

Quality Improvement Program

Sets the Agency's own quality improvement program: who runs it, the measures the Agency tracks (the legal requirements the Department checks at inspections and the service measures that matter to clients), quarterly reviews on Form CA-HC-QM-01-A, client and staff feedback, improvement projects, and reports to the governing body. No California home care organization rule requires a quality program; it is the Agency's own standard, built around what the Department verifies.

Preview: full text with a package
About this policy
Policy number
CA-HC-QM-01
Version
1.0
Main rule
Cal. Health & Safety Code §1796.52(b)
Library
California home care · 50 policies
Category
Quality
Sections
19

In short

  • The Agency checks every quarter that it follows the law and that clients get good care.
  • Every aide must be cleared, have a current TB certificate and finish required training before working with clients.
  • Missed visits, complaints and incidents are counted so the Agency can fix patterns.
  • You may be asked to fill in a survey or join an improvement project. Your ideas are welcome.
  • If you see a problem, tell your supervisor. Do not wait for the next review.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Cal. Health & Safety Code §1796.52(b))
  • 5. The Quality Team and Its Meetings
  • 6. What the Agency Measures
  • 7. Audits and Checks
  • 8. Listening to Clients and Staff
  • 9. Improvement Projects
  • 10. Following Up Department Findings
  • 11. Reporting to the Governing Body
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • How do you know that every aide on your schedule is cleared, examined for tuberculosis and trained?
  • Show me your last quarterly review and what changed because of it.

See Cura Core with your agency's name on it.

Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.

Get startedSign in