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Protecting Clients After an Allegation Against Staff

Sets what the Agency does when a staff member is accused of abusing, neglecting, stealing from or exploiting a client: make sure the mandated report is made, remove the person from all client contact and client information at once, protect the client, cooperate with investigators, carry out a fair internal review, act on the outcome, notify the Department when an aide leaves, and comply at once with any Department exclusion order.

Preview: full text with a package
About this policy
Policy number
CA-HC-ANE-03
Version
1.0
Main rule
Cal. Health & Safety Code §1796.54
Library
California home care · 50 policies
Category
Safeguarding
Sections
19

In short

  • If someone says a staff member hurt, neglected or stole from a client, make sure the abuse report is made first.
  • The staff member is taken off all client visits at once while the Agency looks into it. This is a safety step, not a finding.
  • Keep all records and do not talk about the allegation with anyone who does not need to know.
  • Cooperate truthfully with APS, the police and the Department.
  • No one may be treated badly for raising a concern.

What's inside

19 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Cal. Health & Safety Code §1796.54)
  • 5. First Steps (the Same Day)
  • 6. Working with APS, Law Enforcement and the Department
  • 7. The Internal Review
  • 8. Outcome
  • 9. When the Department Issues an Exclusion Order
  • 10. When Employment Ends
  • 11. Fairness and No Retaliation
  • 12. Responsibilities
  • 13. Records and Compliance Monitoring
  • 14. Staff Training
  • 15. References
  • 16. Related Policies and Forms
  • 17. Approval
  • 18. Revision History

An inspector may ask

  • What happens the moment a client accuses an aide of taking money?
  • Show me the record of your last allegation against a staff member and what you did.

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