Nondiscrimination, Language Access, and Effective Communication
Requires the Agency to accept and serve clients without discrimination on any ground protected by the Unruh Civil Rights Act and the Americans with Disabilities Act, to provide interpreters and other communication help at no cost, to write home-signed agreements in the language of the sales presentation, and, if it receives federal financial assistance, to follow Section 1557 of the Affordable Care Act.
About this policy
- Policy number
- CA-HC-CR-02
- Version
- 1.0
- Main rule
- Cal. Civ. Code §51
- Library
- California home care · 50 policies
- Category
- Client rights
- Sections
- 20
In short
- Serve every client equally, whatever their race, religion, disability, language, sex, gender identity, immigration status or age.
- Interpreters and communication help are free for clients. Ask the office to arrange one.
- Do not use children to interpret, and use family only if the client chooses after being offered a free interpreter.
- If the agreement was explained in Spanish, the client signs the Spanish agreement and Notice of Cancellation.
- Tell the office if a client cannot understand you, so the service plan can be changed.
What's inside
20 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Cal. Civ. Code §51)
- 5. Identifying Communication Needs
- 6. Language Assistance
- 7. Agreements Signed Outside the Office
- 8. Who May Interpret
- 9. Effective Communication for People with Disabilities
- 10. Reasonable Modifications
- 11. Assigning Staff Fairly
- 12. Notices and Complaints
- 13. Responsibilities
- 14. Records and Compliance Monitoring
- 15. Staff Training
- 16. References
- 17. Related Policies and Forms
- 18. Approval
- 19. Revision History
An inspector may ask
- How do you serve a client who does not speak English?
- Who interprets for clients, and do you ever use family members?
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