Incident Reporting and Investigation
Sets how staff report incidents involving clients, staff or Agency property, how quickly, and on what form; which incidents also need a report outside the Agency (abuse reports, Cal/OSHA serious injury reports, the violent incident log, breach notices); and how the Agency investigates incidents, fixes causes and reviews trends. California home care organization law requires no incident reports to the Department other than keeping copies of abuse reports, so the internal system is the Agency's own standard.
About this policy
- Policy number
- CA-HC-INC-01
- Version
- 1.0
- Main rule
- Cal. Health & Safety Code §1796.42(e)
- Library
- California home care · 50 policies
- Category
- Quality
- Sections
- 17
In short
- Make it safe first. Call 911 if anyone needs emergency help.
- If you suspect abuse, make the report yourself before anything else.
- Call the office before you leave the client’s home.
- Complete the incident report before the end of your shift, and always within 24 hours. Write only facts.
- Report near misses too. You will not be disciplined for reporting in good faith.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Cal. Health & Safety Code §1796.42(e))
- 5. What to Report
- 6. What Staff Do
- 7. What the Office Does
- 8. Investigating Incidents
- 9. Learning from Incidents
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- What do aides do when a client falls during a visit?
- Show me your incident reports for the last quarter and what you did about them.
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