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Emergency Preparedness and Continuity of Services

Sets the Agency's own emergency plan for the hazards of the California counties it serves (earthquakes, wildfire and smoke, Public Safety Power Shutoffs, extreme heat, floods and storms, disease outbreaks, and loss of the office or systems): who leads it, how clients are ranked by how much they depend on the Agency, each client's own emergency plan, staff readiness, how the plan is activated, how services and records keep going, recovery, and yearly exercises. California home care organization law prescribes no emergency plan; it requires emergency procedures in aides' entry-level safety training.

Preview: full text with a package
About this policy
Policy number
CA-HC-EP-01
Version
1.0
Main rule
Cal. Health & Safety Code §1796.44(b)(2)
Library
California home care · 50 policies
Category
Emergency preparedness
Sections
22

In short

  • Know the emergency plan in each client’s home folder before an emergency happens.
  • In an emergency during a visit, keep yourself and the client safe, call 911 if needed, then call the office.
  • Do not leave a client who cannot be alone unless your own life is at risk or emergency services take over.
  • After an earthquake, fire or other big emergency, check in with the office as soon as it is safe.
  • Follow official orders. You will never be asked to go into an evacuation zone or a closed area.

What's inside

22 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Cal. Health & Safety Code §1796.44(b)(2))
  • 5. Who Leads
  • 6. Hazards in the Counties Served
  • 7. Client Priority Levels
  • 8. Client Emergency Plans
  • 9. Staff Readiness
  • 10. Activating the Plan
  • 11. Keeping Services and Records Going
  • 12. After the Emergency
  • 13. New Employees During a Declared Emergency
  • 14. Exercises and Yearly Review
  • 15. Responsibilities
  • 16. Records and Compliance Monitoring
  • 17. Staff Training
  • 18. References
  • 19. Related Policies and Forms
  • 20. Approval
  • 21. Revision History

An inspector may ask

  • If there were an earthquake or a power shutoff tomorrow, which clients would you contact first, and how would you know?
  • Show me a client emergency plan.

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