Department Inspections, Complaint Investigations, and Plans of Correction
Keeps the Agency ready for the Department's random, unannounced inspections, sets out what staff do when a Department representative arrives, how the Agency cooperates with complaint investigations, and how it responds to a notice of violation with a plan of correction.
About this policy
- Policy number
- CA-HC-GOV-05
- Version
- 1.0
- Main rule
- Cal. Health & Safety Code §1796.52
- Library
- California home care · 50 policies
- Category
- Governance
- Sections
- 17
In short
- The Department can inspect at any time during business hours without warning.
- Ask to see identification, then call the person in charge right away.
- Give inspectors the records they ask for. Refusing access can cost the Agency its license.
- Never change, back-date or hide a record because of an inspection.
- Answer truthfully. It is fine to say you do not know and offer to find out.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (Cal. Health & Safety Code §1796.52)
- 5. Being Ready Every Business Day
- 6. When the Department Arrives
- 7. Complaint Investigations
- 8. Notice of Violation and Plan of Correction
- 9. Exclusion Orders and Licensing Actions
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- Who is the person in charge today, and can you show me the records I ask for?
- Give me a list of your affiliated home care aides. Show me the Registry clearance, TB certificate and training hours for these three.
See Cura Core with your agency's name on it.
Choose your state and type of agency, buy your Policy Pack online and get your sign-in by email. Already a customer? Sign in to your portal.