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Client Rights and Responsibilities

Adopts, as the Agency's own standard, a written statement of client rights and responsibilities that every client receives and acknowledges before services start, tells clients how to check an aide on the Home Care Aide Registry and how to complain to the Agency and to the Department, and trains every aide on "Clients’ rights and safety." as the annual training under Cal. Health & Safety Code §1796.44(c)(1) requires.

Preview: full text with a package
About this policy
Policy number
CA-HC-CR-01
Version
1.0
Main rule
Cal. Health & Safety Code §1796.44(c)(1)
Library
California home care · 50 policies
Category
Client rights
Sections
20

In short

  • Every client gets the rights notice and signs the acknowledgment before services start.
  • Treat every client with dignity, give privacy during personal care, and keep their information private.
  • Clients may refuse any task: respect it, write it down and tell the office the same day.
  • Clients can check any aide at https://www.ccld.dss.ca.gov/hcsregistry/registrysearch.aspx. Always wear your Agency badge.
  • Clients may complain to the Agency or the state at any time. Pass every complaint to the office the same day and never treat a client worse for complaining.

What's inside

20 sections. The full text comes with the One-time Policy Pack.

Full text with a package
  • Terms of Reference
  • 1. Purpose
  • 2. Scope
  • 3. Definitions
  • 4. Policy Statement (Cal. Health & Safety Code §1796.44(c)(1))
  • 5. Client Rights (the Agency's Own Standard)
  • 6. Giving the Client Information
  • 7. Helping Clients Check an Aide
  • 8. Respecting Rights at Every Visit
  • 9. When a Client Refuses a Task or Service
  • 10. Complaints to the Agency and to the Department
  • 11. Postings at the Office
  • 12. Client Responsibilities (the Agency's Own Standard)
  • 13. Responsibilities
  • 14. Records and Compliance Monitoring
  • 15. Staff Training
  • 16. References
  • 17. Related Policies and Forms
  • 18. Approval
  • 19. Revision History

An inspector may ask

  • How does a client find out about their rights and how to make a complaint?
  • Show me the signed acknowledgment of client information for this client.

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