Nondiscrimination, Civil Rights, and Accessibility
Prohibits discrimination against patients, applicants, and staff on any ground protected by the D.C. Human Rights Act and federal civil rights laws, sets out how the Agency makes its services accessible, and tells patients how to raise a discrimination concern.
About this policy
- Policy number
- DC-HH-GOV-07
- Version
- 1.0
- Main rule
- D.C. Code §2-1402.31
- Library
- Washington, DC home health · 58 policies
- Category
- Governance
- Sections
- 17
In short
- We serve everyone fairly. Never treat a patient differently because of race, religion, sex, gender identity, disability, age, income, or any other protected trait.
- People with Medicaid or Medicare get the same service as everyone else.
- Patients who are deaf, blind, or speak another language get free help to communicate. Ask the office for an interpreter.
- If a patient or coworker says they were treated unfairly, tell the Director or the complaint officer right away.
What's inside
17 sections. The full text comes with the One-time Policy Pack.
- Terms of Reference
- 1. Purpose
- 2. Scope
- 3. Definitions
- 4. Policy Statement (D.C. Code §2-1402.31)
- 5. Admission, Services, and Discharge
- 6. Employment
- 7. Disability Access and Language Access
- 8. Notices and the Civil Rights Coordinator
- 9. Raising a Concern
- 10. Responsibilities
- 11. Records and Compliance Monitoring
- 12. Staff Training
- 13. References
- 14. Related Policies and Forms
- 15. Approval
- 16. Revision History
An inspector may ask
- How do you make sure a person is not refused service because of a protected trait or because they have Medicaid?
- Show me your notice of nondiscrimination and where it is given to patients.
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